Sri Susmitha Aripirala is a Product Manager, leading the development of a mobile app—a unified citizen services mobile application for the Government of Andhra Pradesh. Her work focuses on making government services accessible to all citizens, regardless of digital literacy, through thoughtful product design and cross-functional delivery.

Her background spans software engineering (United Health Group), social impact programme management across NGOs and rural communities, and digital product development in the civic tech space. At Indus Action, she has progressed from operations and stakeholder management through Technical Project Manager for RTE DPG (Digital Public Goods) implementation across two states, to her current role owning end-to-end product vision, functional specifications, and citizen experience for the mobile app.

Her areas of expertise include product management, stakeholder and vendor coordination, requirements engineering, and agile delivery. She works at the intersection of technology and public service delivery, with a geographic focus on South India and a particular interest in designing digital systems that serve citizens who have historically been excluded from them.